Promerch World Ltd and Associated Companies

(Inc GDPR 2018)

Promerch World Ltd and group of Companies are compliant with the current General Data Protection Regulations 2018 (GDPR policy introduced May 25^th 2018). Our Policy will be reviewed periodically within reasonable timeframes to allow continuing development and upgrades where required. Promerch World Ltd’s Privacy Policy or any changes issued from the Information Commissioners Office (ICO) will either be implemented with immediate effect or within reasonable timeframes as instructed by the ICO.  Changes will be posted on our website.

How and When We Collect Your Personal Data:

During the course of your business with us we may collect personal data such as your name, address, telephone numbers and email addresses. We do not collect or store bank details from any clients (vendors) who have shown BACS or Faster Payment as their preferred payment method.

We do not collect or store any Card information from Clients (vendors) making payment by Credit/Debit Cards. All Card payments are made using a secure payment link provided by our card/payment processing partners/Merchant providers.  This information is not stored with ourselves and once payments have been verified, the transaction details are held by these partners under their encrypted and secure cloud storage as set out by the FCA.  These transactions are stored for the duration set out by the Banking Authorities to prevent fraudulent use of credit and debit cards. Privacy policies for our partners can be found on their websites and we encourage you to check these before submitting any personal data.

Visitors to our website may also provide certain information to us via our online enquiry form. This may include your IP address, geographical information, etc.

In addition, some information is provided by third parties such as Agencies.  These parties may instruct us to act on their behalf.

Visitors To Our Website

When someone visits one of Promerch World Ltd’s associated websites, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. SEMRush and Hotjar are also used to collect “traffic” and behavioural patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow the software providers to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.  This, in the majority of cases, will be at the point you make an official enquiry.

What Personal Data Do We Process And Why?

We only collect your name, address, telephone number and email address under the following circumstances:

You register an enquiry via our website.  These are in the form of:

“Enquiry”

You contact our Company for sales or enquiry via telephone/email/chat

The supply of Sales Invoices, statements and other administrative requirements.

You ask to be placed on our mailing lists. “Opt in”

We collect this information for legitimate business reasons and only store contact information in line with legal requirements.

Access to Data:

In order to efficiently run our business and to be able to offer exceptional levels of service, it is essential that staff with the relevant permissions have access to your data. All computers are password protected and/or, dependent on permission levels, require further authentication.

Retention of Data

Our Data Retention Schedule, which in the majority of cases is seven years, or, in line with relevant laws or regulatory obligations (for instance HMRC) will be securely stored by Promerch World Ltd

Transfer of Data

Promerch World Ltd and its associated Companies will not release your information to third parties to use for their own purposes. We do share data with third parties when it is necessary to complete a sale or service.

We do not Transfer, sell or exchange your data to any third parties for mailing lists or telephone sales.

Promerch World Ltd, may, in certain circumstances have an obligation to provide data to third parties for the prevention and detection of crime and for anti-money laundering checks.

We collect this information for legitimate business reasons.

We do not transfer your data to other websites although we may have links on our own websites to others and we would recommend that you check their privacy policy before providing any personal information.

How Do We Keep Your Data Secure?

Promerch World Ltd and its associated Companies, take all appropriate and reasonable steps to make your data secure.  This can be in the form of but not limited to, means of physical protection, passwords, anti-virus protection, 3 step authentication and staff training.

Consent

By submitting any personal information to us you consent to the use of information as set out in this privacy policy. We reserve the right to amend or modify this privacy policy and if we do so we will post the changes on our website. It is your responsibility to check this privacy policy every time you submit information to us. Your use will signify that you agree to any such changes. You have a right to request withdrawal of consent at any time.

Your right to be forgotten and withdrawal of consent

The ‘Right to be Forgotten’. Under Article 17 of the GDPR individuals have the right to have personal data erased. The right is not absolute and only applies in certain circumstances, details of which can be found on the Information Commissioner’s Office website. https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/. We will action any right to be forgotten within one month of the request being made to us unless we have a legal obligation to keep or in the exercise or defence of legal claims.

Contact Us

If you have any queries regarding Promerch World Ltd’s Privacy Policy, please do not hesitate to contact either at our office, by mail, telephone or email.

Promerch World Ltd

The Pinnacle,

150 Midsummer Boulevard

Milton Keynes

Buckinghamshire

MK9 1BP

Telephone: 03458054070

Email: chris@promerch.world

GDPR Officer: Chris Pitts:

You may also contact us on the above address in respect of any complaint relating to the processing of your personal data. You may also raise a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/

Accessing your information

You are in control of any personal information you provide to us online. If at any time you would like to correct the personal information we have about you, please contact us.

In order to review any personal information we have collected about you via our associated websites or to ask us to delete that information or to stop further use of the information, please contact us.

Cookies

Promerch World Ltd’s websites uses a number of different “cookies.”

Cookies are small pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes.

There are two broad categories of cookies:

Persistent cookies

Persistent cookies remain on your device until deleted manually or automatically.

Session cookies

Session cookies remain on your device until you close your browser when they are automatically deleted.

How we use cookies

Performance cookies allow us to count the number of visitors to our website and gain an understanding of how visitors move around. This helps us to improve the way our site works. The information we collect from performance cookies is aggregated and does not contain personally identifiable information.

Refusing cookies

You can click on the “Help” section of your web browser to learn how to change your cookie preferences.

Links to other websites

We currently do not offer links to sites that are not operated by Promerch World Ltd’s associated websites. If this changes we will update our Privacy Policy. If, in the future we have links and you visit a linked site, it is your responsibility to review their privacy and cookie policies.